Local control for your business
ShoreTel phone system offers
A phone solution for the entire company
Integrated collaboration tools and unified communication
Are separate applications for chat, desktop sharing and conference calling slowing your workflow? Do you want access to communication tools, premise phone systems, that are easier to use? Connect your whole team for better business.
Your employees, customers and prospects can communicate more effectively and in real-time. No matter the distance, workflow and business relationships can be seamless with ShoreTel Premises. Collaboration unifies daily with communication tools:
Ensure your offsite and mobile workers have the flexibility and connectivity they need while giving your IT staff the control they require by integrating smartphones, tablets and wearable devices.
ShoreTel Mobility enables businesses of any size the ability to integrate their team’s smartphone and tablet of choice with their existing phone system — securely, simply and cost-effectively. Employees can BYOD (bring your own device) and stay connected from any location worldwide, on any network — Wi-Fi, 3G/4G, or cellular — all while keeping business and personal calls separate.
By integrating your core business applications with your organization’s communication system — unified communications (premise phone systems) become a reality. The result is a more efficient and profitable enterprise, increasing the return on investment of both the communications platform and the customer’s existing business applications.
When do I need to upgrade to Mitel Connect?
Mitel has announced the end of life for ShoreTel 14.2 in September 2020. You should have your ShoreTel/Mitel system upgraded by September 2020.
Do I need to have a current Mitel Support Contract to upgrade to Mitel Connect?
The only way to get the license to upgrade to Mitel Connect is to have a current Mitel Support Contract.
Do I have to pay for the license to upgrade to Mitel Connect
As long as you are under a current Mitel Support Contract and your licenses are in compliance the upgrade to Mitel Connect is included for free with your Mitel Support Contract.
Is my ShoreTel hardware supported by Mitel Connect?
Most, but not all ShoreTel hardware is supported by Mitel Connect. The following switches were End of Life December 31, 2017 and do not support Mitel Connect. If your system currently includes any of these Switches you will need to replace them before you upgrade. These switches represent about 5% of the switches currently in the field.
The following Mitel Switches are NOT supported by Mitel Connect:
- SG-T1 (the model SG-T1K, however, is Supported)
Do I need to upgrade my version of Windows Server to support Mitel Connect?
Mitel Connect runs on Windows Server 2008, 2012 and 2016.
Does the ShoreTel SBE Server (Small Business Edition Server) Support Connect?
We do not recommend trying to upgrade SBE Servers. Instead we recommend you migrate your SBE Server to a physical or VMware Server.
Does Mitel Connect Support VMware and HyperV?
Mitel Connect Servers can run on VMware and HyperV
Which Versions of Microsoft Server are Supported for Mitel Connect?
Servers running on Microsoft Server 2008 until Microsoft Server 2016 support Mitel Connect
Should I upgrade my Windows 2008 Server for Connect?
It is not necessary to upgrade Windows 2008 Server to run Mitel Connect. However, Microsoft discontinued support for Windows 2008. This means they are not publishing security updates. So, running a Mitel Connect Server on Windows Server 2008 could expose your network. For this reason, we recommend migrating your server to a Windows Server 2012 or 2016.
Can I migrate my ShoreTel System directly from a Windows 2008 Server to a Windows 2016 Server?
No, it is necessary to make a “stop” on the way from Windows 2008 Server at Windows 2012 “on the way”. In this regard upgrading from a Windows 2008 to a Windows 2016 server is a lot like two upgrades – on from Windows 2008 to Windows 2012 and one from Windows 2012 to Windows 2016.
Do I need to upgrade my ShoreTel or Mitel firmware to upgrade my system to Mitel Connect?
The firmware upgrades are accomplished as part of the software upgrade.
Is the physical Mitel Collaboration Appliance supported by Mitel Connect?
Yes, the Collaboration Appliance is supported by Mitel Connect
Is the physical Mitel Mobility Appliance supported by Mitel Connect?
Yes, the Mobility Appliance is supported by Mitel Connect
Does the Mitel Edge Gateway require a VPN to each remote location?
No, the Edge Gateway does not require a VPN to each remote location
Will the Edge Gateway Work on ShoreTel version 14.2?
ShoreTel 14.2 software has been out of support since September 2020. Moreover, the 14.2 software will not work with the Edge Gateway. The Mitel Edge Gateway requires Mitel Connect software installed on your system.
What are the server requirements for the Mitel Edge Gateway?
The Server must run VMware. It does NOT require a Microsoft licenses. The server must have two NIC cards (one will plug in your LAN and the other into a DMZ or outside your LAN). You will need 3 static IP’s from your ISP and a Wildcard SSL Certificate.
Can I use any desktop phone with the Mitel Edge Gateway?
You cannot use any desktop phone with the Mitel Edge Gateway. Only Mitel “400 Series” phones will work. This includes the Models 420, 480, 485, 420g, 480g and 485g. The difference between the “g” models and the “non-g” models is that the “g” models support Gigabit.
Can I log onto the Mitel Edge Gateway using a Mac or PC?
You can log onto the Mitel using the Mitel Client running on a Mac or PC. Keep in mind you will need some sort of USB or Bluetooth headset to talk on your Mac or PC.
Do I need a special Mitel license bundle to work remotely?
You need a Mitel license bundle that includes the “Remote License”. Courtesy, Telephony, and Essential Licenses do NOT include the “Remote License”. But, the “Advanced License” Bundle DOES include the “Remote License”. If you don’t have the right licenses contact a Tech at InPath at 800-884-6945 or email us at firstname.lastname@example.org
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